Delivery
Shipping And Handling
Please note that shipping to most UK mainland postcodes will be free for all orders over £58.75 including VAT. Orders under this amount will be subject to a standard shipping charge of £5.60 including VAT.
Some areas for example, Northern Ireland, Scotland, Isle of Man and the Channel Islands may require additional charges on certain items. In such circumstances we will always contact you for your confirmation before despatching the goods.
We frequently ship pools and equipment to European destinations. We are able to arrange shipping of most items in our online store to Europe, so please contact our Customer Services Department on 08451 303067 for help and advice, before adding items to your basket.
Delivery Schedule
We process your order right away, and under normal circumstances, most goods are despatched by UK mainland couriers/carriers within five working days. Please note you must always arrange for someone to be available at the delivery address to receive and sign for the consignment.
Pool packages and portable spas are usually very large consignments. You will always be contacted by our Customer Services Department to make and confirm delivery arrangements for large consignments. In addition, you may not be ready for us to deliver your pool or spa straight away, for example you may have a holiday booked or be waiting for an electrical installation, in which case we can arrange for delivery to take place once you are ready.
Please note that Portable Spas and Swim Spas sometimes require a crane to be available, which you will need to arrange, and will obviously incur additional cost.
We are usually able to arrange delivery of a large consignment on a specific date, but we can never specify an exact time and we cannot guarantee delivery on a specific date. The customer accepts that if, due to unforeseen circumstances, the carrier is unable to deliver on the arranged date, the goods will be delivered as soon as possible.
